Early Morning Broken Pipe

3/17/2017 (Permalink)

SERVPRO of Decatur employee working on clean up.

At 3:30am on March 3rd, Katie Hill woke up in a panic.  After hearing running water, she rushed downstairs to find a broken pipe in her basement ceiling, with water pouring everywhere. Water was soaking the ceiling tiles, the cabinets, and the floor.

She called SERVPRO of Decatur/Forsth's after hours answering service.  A manager from SERVPRO called her back ten minutes later and they were on site within an hour.  Katie Hill said, "I never knew you were on call 24 hours a day, but I'm sure glad I called when I did!"

Within in about 90 minutes SERVPRO of Decatur/Forsyth staff were making great headway on the extraction and clean up. Within four days, SERVPRO of Decatur/Forsyth had Katie's structure and contents dried out.